Refund policy

By confirming your order, you understand and accept our return policy which is as follows:

LEENO allows you to examine the products and try them on upon delivery. If you decide to keep the order (fully or partially) you will pay for the items you decided to purchase plus the delivery fees. You may decide to return the order partially or fully. In all cases delivery fees are due.

Courier will call you to arrange delivery, please make sure to take delivery of the order personally. In case the customer postpones the order more than 24 hours from the courier call the order is automatically cancelled. In case of a any change in the delivery location please contact us directly and not the courier. Please receive the order personally to inspect the order. Street deliveries are not allowed. At delivery courier will allow you time to check order and try it. This is the only time order may be returned.
Upon accepting the order, and the departure of the courier order may not be returned or exchanged for any reason. PLEASE ENSURE YOU EXAMINE THE PRODUCT AND TRY IT ON. YOU MAY RETURN THE ORDER AND PAY ONLY THE DELIVERY FEES. ONCE RECEIVED AND PAID FOR THE ORDER MAY NOT BE RETURNED FOR ANY REASON.

Delivery in Greater Cairo within 2 days.
Delivery to the rest of the Governorates within 4-7 work days.

Returns and refunds are not allowed in Upper Egypt, red sea and north coast governorates and payment must be done before shipping either by credit or debit cards or instapay or any money transfer method.

The order must not exceed 4 items per order due to shipping company restrictions on order size  ( a set of 2 pieces is considered 2 pieces not one).

First time customer in governorates other than Cairo is required to prepay the shipping fees before the order is shipped to confirm the order and ensure the customer commitment to receiving it.